Product Support Request
Need technical support? Our engineering support team is here to help.
Email us to open a support ticket:
To help us troubleshoot your issue as quickly as possible, please provide as much of the following information as you can:
- Machine Make & Model
- CNC Control Make & Model
- Caron Engineering Product(s)
- Product Serial Number(s)
- Product Version, Revision & Build Number
- Backup, Support Package, or AutoComp Utility Package
- Relevant CNC Program(s)
- CEI Sales Order Number or Purchase Order (PO) Number
- Customer Name & Location — including dealer or OEM, if applicable
- Brief Description of the Issue — include any relevant background, recent changes, error messages, or other details that may help our support team diagnose the problem.
Providing complete system and application details helps our team identify the issue and get you to a resolution faster.